Policies

Xclusivelypaula Salon is committed to providing a great salon experience in a professional and timely manner.

To ensure that you have a joyful and seamless experience, we offer both text and email for client communication during business hours of Tuesday-Friday 9am-6pm and Saturday 9am-4pm.

We use an online scheduling platform to ensure you can reserve your appointment when it’s most convenient 24/7. Simply visit www.xclusivelypaula.com. You can reserve your appointment, cancel or make changes to your appointment.

Upon reserving your appointment, you will receive a text and email with details of your appointment and a reminder one day prior to your appointment.

If you need to cancel your appointment, you are given that option with the one-day reminder text or email. If you need to cancel after you have confirmed your appointment, you can do that on our online platform at www.xclusivelypaula.com. There will be a $30 charge to your credit card on file, if you cancel inside of the 24-hour confirmation window.

If you forget your appointment after confirming and do not show up, there will be a charge to your credit card for the total cost of your scheduled appointment.

If you need to cancel your appointment, you are given that option with the one-day reminder text or email. If you need to cancel after you have confirmed your appointment, you can do that on our online platform at www.xclusivelypaula.com. There will be a $50 charge to your credit card on file, if you cancel inside of the 24-hour confirmation window.

If you forget your appointment after confirming and do not show up, there will be a charge to your credit card for the total cost of your scheduled appointment.